Free shipping on all orders over 300 € + 30 days return policy

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FAQ


Shipping & delivery time

For delivery within the EU 5 € delivery costs will be charged. Depending on order value or place of destination delivery charges may vary.

International shipping costs are 15 €. Customers are responsible for paying any additional costs including but not limited to customs, duties, and taxes.

No shipping costs are charged for orders over 300 € order value.

Supplier country Method of shipment Forwarding costs Ready for shipment
Germany* DHL Standard,
UPS Standard
5,00 € 1-2 working days
Other European countries UPS Standard 5,00 € 1-2 working days
Switzerland & Norway DHL Standard 15,00 € 1-2 working days
Overseas DHL Express 15,00 € 1-2 working days

*Regarding our order process in Germany you can choose between shipment with DHL or UPS Standard.

Shipping to the UK

Due to the Brexit we are unfortunately not able to ship to the UK anymore. We are currently working on a solution to be able to ship orders to the UK again as soon as possible.


Returns & Exchanges

Take the time to decide! Products ordered from the Closed Online Shop can be returned within 30 days, and what's more, return shipment is Free within the EU.

Return costs for orders outside the EU are carried by the buyer.

To return the products, please use the same shipping firm that delivered the products to you. Please use the return sticker enclosed in your package. If you did not receive a return sticker with your order, please contact our Customer Care team. Attach it to an easily visible position on the return package and simply hand in the package to a post office. If you received your package by UPS, you may also commission UPS to retrieve your return shipment.

Please complete the return form enclosed with each consignment; this helps us process your return shipment as quickly as possible.

Make sure you keep the postage receipt safe until you have received confirmation that your return shipment has arrived with us. This receipt confirms the date of return shipment and also provides the receipt number for your return shipment.

Once we have approved the return shipment, you will receive an e-mail with confirmation that the invoice amount will be credited to your account in the next few days. You will receive this amount by the same method with which you paid for your purchase.

Please take note that you may only use the products for the purposes of testing – in a manner commonly permitted in a store to check that they fit – and that the products must be returned with the original label attached and with the return slip enclosed in the package. We reserve the right to demand compensation in the event that the product quality has suffered as a result of any additional use.

The Closed Online Shop only accepts the return of products that were also purchased in the Closed Online Shop. Please return products that you have purchased in a Closed store to the store in which they were purchased.

Should you require a different size, we offer free exchanges within the EU. Please note, that we do not accept any exchanges for orders outside of the EU.

We are always happy to assist you. Please contact our Customer Care if you have any questions.


Payments

All payments and credits shall be handled in the currency in which the purchase is fulfilled. We accept the following payment methods:

  • Credit card (VISA/MasterCard)
  • PayPal
  • Advance payment
  • Online bank transfer (Sofortüberweisung and iDeal)

Size Chart

Women

  • Int XXS XS S M L XL
    Chest
    (cm)
    74
    to
    77
    78
    to
    81
    82
    to
    85
    86
    to
    89
    90
    to
    93
    94
    to
    97
    Waist
    (cm)
    59
    to
    62
    63
    to
    66
    67
    to
    70
    71
    to
    74
    75
    to
    78
    79
    to
    82
    Hip
    (cm)
    83
    to
    86
    87
    to
    90
    91
    to
    94
    95
    to
    98
    99
    to
    102
    103
    to
    107
  • Int XXS XS S M L XL
    Ger 32 34 36 38 40 42
    US 0-2 4 6 8 10 12
    Uk 6 8 10 12 14 16
    Ita 38 40 42 44 46 48
    Fra 34 36 38 40 42 44
    Jap 5 7 9 11 13 15
    Chest 74-77 78-81 82-85 86-89 90-93 94-97
    Waist 59-62 63-66 67-70 71-74 75-78 79-82
    Hip 83-86 87-90 91-94 95-98 99-102 103-106

    Body measurements in centimetres

  • Inch Ger Ita Fra Int/US Waist Hip
    23 30 36 32 XXS 59-60 83-84
    24 32 38 34 XXS 61-62 85-86
    25 32/34 38/40 34/36 XS 63-64 87-88
    26 34 40 36 XS 65-66 89-90
    27 36 42 38 S 67-68 91-92
    28 36/38 42/44 38/40 S 69-70 93-94
    29 38 44 40 M 71-72 95-96
    30 40 46 42 M 73-74 97-98
    31 40/42 46/48 42/44 L 75-76 99-100
    32 42 48 44 L 77-78 101-102
    33 44 50 46 XL 79-80 103-104
    34 44/46 50/52 46/48 XL 81-82 105-106
    36 46 52 48 XXL 83-84 107-108

    Body measurements in centimetres

Men

  • Int XS S M L XL XXL
    Chest
    (cm)
    86
    to
    89
    90
    to
    93
    94
    to
    97
    98
    to
    101
    102
    to
    105
    106
    to
    109
    Waist
    (cm)
    73
    to
    76
    77
    to
    80
    81
    to
    84
    85
    to
    88
    89
    to
    92
    93
    to
    96
    Hip
    (cm)
    87
    to
    90
    91
    to
    94
    95
    to
    98
    99
    to
    102
    103
    to
    106
    107
    to
    109
  • Int XS S M L XL XXL
    Ger 44 46 48 50 52 54
    US 34 36 38 40 42 44
    Uk 34 36 38 40 42 44
    Ita 44 46 48 50 52 54
    Fra 38 40 42 44 46 48
    Jap 1 2 3 4 5 6
    Chest 86-89 90-93 94-97 98-101 102-105 106-109
    Waist 73-76 77-80 81-84 85-88 89-92 93-96
    Hip 87-90 91-94 95-98 99-102 103-106 107-110

    Body measurements in centimetres

  • Inch Ger Ita Fra Int Waist Hip
    27 XS 73-74 87-88
    28 44 44 40 XS 75-76 89-90
    29 44/46 44/46 40/42 S 77-78 91-92
    30 46 46 42 S 79-80 93-94
    31 46/48 46/48 42/44 M 81-82 95-96
    32 48 48 44 M 83-84 97-98
    33 48/50 48/50 44/46 L 85-86 99-100
    34 50 50 44/46 L 87-88 101-102
    36 52 52 48 XL 89-90 103-104
    38 54 54 50 XL 91-92 105-106

    Body measurements in centimetres

  • Cm 72 77 82 87 92
    Inch 28 30 32 34 36

    (Approximate values)

We are always happy to assist you. Please contact our Customer Care if you have any questions.


Customer Care

If you have any questions or encounter difficulties, please make contact with our Customer Care.

Phone: 00800 999 888 11
(Free Hotline, Mon – Fri 9 am till 6 pm)

customercare@closed.com